Permanent
29 June 2026 11:59pm
Customer Service Consultant - Voice ProcessAs an Assurance Consultant you pride yourself on providing quality and cost-effective customer service to our customers. You do this by processing enquires, provisioning orders and billing relating to a range of products and services.
Join Telstra – Customer Service Consultant - Voice Process
📍 Location: Bangalore (Embassy Tech Village)
💼 Work Mode: 100% Work from Office
At Telstra, we’re building a connected future so everyone can thrive. As Australia’s leading telecommunications and technology company with a global presence, we’re looking for passionate individuals to join our Innovation and Capability Centre in Bangalore.
About the Role:
As a Customer Service Consultant, you’ll deliver exceptional support via voice channels. From resolving billing queries to promoting Telstra products, you’ll make a real impact on customer experience.
Key Highlights:
✔ 2–4 years of customer service experience working with international customer Voice process.
✔ Strong communication & problem-solving skills
✔ Ability to work on a 24/7 rotating roster
What we offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
Up to 16 weeks paid paternity leave provided to the non-birthing partners
Employees are entitled to 21 paid annual leaves per calendar year
Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
Relocation support options across India, from junior to senior positions within the company
Receive insurance benefits such as medical, accidental and life insurances
If you are looking to take the next step in your career, we want to hear from you!
We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
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