We’re looking for passionate Customer Service Consultants to join our Noble Park, Roadside Assistance Team who will play a critical role as the first point of contact to our members by providing a reassuring and empathetic tone of voice in all situations.
Assisting with a diverse range of calls, you will assist our members with incidents varying from a flat tyre/battery to a burst water pipe at a their residence. You will feel empowered and motivated as your contribution will truly make a difference to the lives of everyday Victorians.
This is a Permanent Full-Time Position, The commencement date is on Monday, 22nd of June 2026.
We are looking for Consultants and presently offering a rotational 3 week roster, between the hours of 6am – 1am you will be required to do at least 2 weekends of this rotation. Paired with this schedule, you’ll also have access to our FlexiRoster, providing additional flexibility and control over your shifts, making it easier to balance work and personal commitments.
Our 6-week training program will set you up for success in the role providing you with a blended learning experience made up of classroom and on-the-job training (Note: training is operated from our Noble Park contact centre).
We’re looking for:
Employee Benefits:
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Application process:
To apply for the role, simply click the “Apply” button on the job ad which will then re direct you to our RACV Careers portal to complete your application
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
