Job Description

What we offer:

• Attractive base salary + superannuation
• Full time maximum term position - Monday to Friday ONLY!
• Represent our client and work from their head office in Mulgrave
• Full paid training and induction provided
• Collaborative, innovative, and engaging culture
  
  

About our client:

Our client Nissan Australia, is a leading automotive manufacturer, with over 80 years of experience globally. They have built a reputation for stylish, tech-savvy, sporty, and economical vehicles. Throughout the years, Nissan has invested in developing quality parts, components, and vehicle technologies resulting in a reputation for being incredibly reliable from a mechanical perspective.

About the role:

As a member of the Customer Service team, you will act as a professional and brand-aligned representative of a global automotive manufacturer. Highly customer-centric in your approach, you will champion customer advocacy, ensuring positive outcomes that balance customer satisfaction with business objectives.

Your role is built around three core pillars:

• Strong attention to detail, with the ability to manage customer enquiries and complaints from initial contact through to resolution, delivering a seamless and highly personalised experience at every stage.
• You will work autonomously, taking ownership of cases and decisions, while also collaborating effectively with colleagues and cross-functional teams to achieve the best possible outcomes.
• By crafting tailored responses in line with company policy, you will strengthen customer relationships, build trust, and enhance overall brand reputation.

About you:

• Experience in a call centre environment highly regarded
• Automotive experience desirable but not required
• Excellent communication skills
• Strong organisational skills and attention to detail
• Experience in working well under pressure and multi-tasking
• Self-motivated and a positive attitude
• Ability to think on your feet
• Strong computer literacy

Ready for the next step?

Apply today or reach out to rebecca.egan@symbos.com.au for more information.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.