Standard Bank Group

Customer Service Consultant, Mwanza Branch

Standard Bank Group  •  Mwanza, TZ (Onsite)  •  4 hours ago
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Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide exceptional customer service by assisting clients with their banking needs in a professional, friendly, and efficient manner. To resolve general banking queries, promote banking products and services, and ensure a seamless branch experience. To capture and update customer information, promote digital banking solutions and support the branch in achieving service excellence and operational efficiency.

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce or a related field

Experience Required

Client Coverage

Personal and Private Banking

1-2 years

1 years’ experience in a customer-facing role, preferably in financial services. Knowledge of banking products, systems, digital platforms and regulatory requirements.

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches
  • Documenting Facts
  • Embracing Change
  • Following Procedures
  • Interacting with People
  • Interpreting Data
  • Managing Tasks
  • Meeting Timescales
  • Producing Output
  • Showing Composure
  • Team Working
  • Thinking Positively

Technical Competencies:

  • Banking Process & Procedures
  • Client Servicing
  • Customer Reception and Channelling
  • Customer Understanding (Consumer Banking)
  • Processing
  • Product Knowledge (Consumer Banking)
Standard Bank Group

About Standard Bank Group

As a brand with a legacy of over 160 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa.

With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner.

As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg , ZA
Year Founded
1862
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