Job Description

Customer service consultant – Estonian & Nordic Language Speaker

Join Viking and help us bring roadside safety to the Baltics!

Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, and Finland. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs.

As part of our continued growth, we are now expanding our services into the Baltic region, starting with Estonia, and preparing to launch a new department at our call centers in Spain to support this development. We are looking for individuals with experience in customer service and who are fluent in Estonian, one Nordic language (Swedish, Norwegian, Danish and/or Finnish) and English. All three languages are required to ensure effective communication across our teams and regions. Knowledge of Russian is considered an advantage, but it is not an requirement.

While the exact timeline is still being finalized, we are already looking ahead and inviting applications from talented professionals who are interested in joining us on this journey. Work location will be at one of our offices in Spain in either Torrevieja or Fuengirola. Read more below and submit your application to express your interest – selected candidates will be contacted as we move closer to the launch phase

About the job

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems simultaneously to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance. Full training will be given.

Required qualifications:

• Experience in customer service and communication
• Good skills in data/technology/systems and be comfortable using multiple systems simultaneously
• Fluent in Estonian, both written and spoken
• Proficiency in one of the Nordic languages (Norwegian, Swedish, Danish or Finnish),written and spoken
• Proficiency in English, written and spoken
• Speaking Russian is an advantage but not mandatory
• A clean criminal record is a prerequisite
  

You will fit right in at Viking if you:

• value good work ethics
• have good teamwork skills
• are comfortable working both individually and in a team
• have strong communication skills
• feel at ease using digital tools and phone in your daily work
• are detail oriented and enjoy complex tasks
• are solution-oriented both with customers and colleagues
• are curious and eager to acquire new knowledge
• thrive in a fast-paced, dynamic environment
• want to be a part of a solid team with strong culture

We offer:

• A long-term contract with competitive terms and benefits
• A strong and supportive workplace culture
• Comprehensive training and onboarding
• Career growth opportunities in an international company
• A rotating schedule within 24/7 operations (day, evening, nights and weekend shifts)
• New offices in Spain, in either Torrevieja or Fuengirola
• Remote work is not applicable
  

Starting date:

• Not yet set. Selected candidates will be contacted as we move closer to the launch phase.

Will you be our new colleague?

We are building a new cross-border team and looking for the right multilingual people to join our journey. Please submit your CV and Cover letter in English We look forward to hearing from you!