Title - Business Administrator - Admissions Coordinator | Bupa Berwick

Ready for a new career adventure?

Join Bupa Aged Care and be at the heart of it in Berwick. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you are absolutely supported to do just that.

Our modern Berwick care home set in the foothills of the Dandenong Ranges, in Narre Warren, 45 minutes from Melbourne's CBD and close to the Lysterfield Lake and Wilson Botanical Gardens. It consists of 120 beds, across 2 wings with respite and dementia care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. To Know more about our care home please visit Bupa Berwick | Aged Care & Nursing Home Berwick

About the Role

As the Business Administrator known as a Customer Service Consultant (CSC) in Bupa, you will work alongside another CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This role will be responsible for the Employee Service function.

Benefits of Bupa

· Free select health insurance for you and your immediate family up to $5500*

· VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.

· Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.

· Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence

· Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support

· Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

No sponsorship available

Duties

• Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
• Management of resident administration including enquiries, admissions and maintaining occupancy targets
• General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
• Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
• You be responsible for manning the main reception desk and other tasks as directed by the General Manager

Skills and Experience

• Minimum of a Cert III in Business Administration or equivalent experience
• Previous experience gained in a similar role
• Intermediate to advanced skills across the MS Office Suite
• Highly developed organisation and time management skills
• The ability to solve problems independently
• Excellent communication and interpersonal skills
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks. To learn more about working at Bupa please visit our website: https://careers.bupa.com.au

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

* Eligibility criteria and conditions apply