Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.
Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.
We’re recruiting for our next intake of Customer Service Consultants to join our Contact Centre whānau. In this role, you’ll play a vital part in supporting the health and wellbeing of our members and colleagues.
You’ll be joining an award-winning team, proud recipients of the 2025 Reader’s Digest Quality Service Award. Our diverse team is passionate, supportive, and engaged—and we know how to have fun, celebrate success, and bring our whole selves to work.
Our team celebrates wins, supports one another, and brings their whole selves to work while delivering outstanding service to our members.
As a Customer Service Consultant, you’ll support our members across all contact channels, delivering service that reflects our brand and values.
Your day-to-day will include:
We pride ourselves on delivering exceptional member experiences, so you’ll be driven, engaged, and motivated to perform at your best.
Please note: We are also recruiting for Claims Customer Service Consultant opportunities. To avoid duplicate applications, please apply for only one position. If you progress through the recruitment process, we'll discuss both roles with you and determine which opportunity is the best fit for you.
You’ll thrive in this role if you:
Ngākau nui. Āhurutanga. Tikanga.
Always there. Always real. Always true.
If you thrive in a caring, honest, and open culture, you’ll feel right at home with us.
We’re proud of our inclusive, caring culture — one that is always there, always real, and always true. At Southern Cross, we prioritise wellbeing, connection, and balance, supporting our people to thrive both professionally and personally.
We are committed to equity, diversity, and inclusion. We proudly mihi atu to Te Ao Māori and recognise the importance of unity with the indigenous peoples of Aotearoa—together, we grow stronger. We encourage applications from people of all backgrounds.
What’s in it for you?
In return for your talent, you’ll receive a generous benefits package, including:
If you share our commitment to caring for people and making a meaningful impact, we’d love to hear from you.
We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.
If you share our commitment and passion, we'd love to hear from you.
More Kiwis are with us because we're with them.
