Job Description

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Your Role with Us

In this position, you will provide an outstanding customer service experience for our customers and advisers that is targeted to their needs and is an effective and efficient resolution of their enquiry.

Your Impact

• Handling incoming calls and taking full ownership of resolving customer and adviser queries, including follow-up tasks and coordination with other teams.

• Providing customers and advisers with correct information, processing their requests, and sending well-written communications such as quotes and forms.

• Building loyalty through outstanding service and contributing to business growth by identifying and passing on potential leads.

• Following internal guidelines, making sound decisions within your authority, and suggesting ways to improve processes without compromising quality.

• Supporting colleagues during busy times and consistently represent AIA and its partners in a professional and positive manner.

Your Capabilities

• Customer service experience preferably within a contact centre and/or financial services.

• Awareness and/or understanding of insurance/banking products would be useful.

Your Life at AIA

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com.

Job ad expires Thursday 11 June, close of business.

Recruitment Agencies Our Talent team does not require any recruitment agency support.

Interested Candidates Apply using the ‘ Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.