Job Description

Job Title: Customer Service Consultant 

Contract Type: Permanent

Location: Alderley Park

Working style: Hybrid 50% home/office based

Closing Date: Friday 1st May 2026

We’re looking for friendly, customer focused people to join our Customer Service team. You’ll support a range of internal and external customers, including Financial Advisers and Royal London Group Members, delivering a professional, high quality service. You’ll receive structured training across multiple areas, helping you build strong customer relationships and develop your skills.

We offer a base salary starting at £25,610 per annum, increasing dependent on experience. Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market leading pension package, with the opportunity to tailor benefits to suit your preferences.

We’re keeping applications open until early May, and as soon as plans are confirmed, we’ll be in touch with suitable candidates to talk through next steps and potential start dates which are likely to be Summer 2026.

We’ll keep everyone updated along the way and make sure you have all the information you need as soon as it’s available.

About the role

• Supporting customers and Financial Advisers with a range of enquiries, seeing requests through from start to finish

• Delivering a friendly, professional and highquality customer experience across phone, email and written channels

• Taking ownership of customer queries, resolving issues accurately and within agreed timescales

• Building strong relationships by understanding customer needs and communicating clearly and confidently

• Accurately recording customer interactions and maintaining data in line with regulatory and business requirements

• Work as part of a wider team to ensure best practises and advice is consistently given to customers, meeting their needs, and supporting the Royal London Group purpose.

About you

• Experience in a customer service role via telephone or face to face is essential.

• High level of customer care, always putting the customers’ needs at the heart of the decisions you make.

• Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone.

• Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously.  

• Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.