Malayan Flour Mills Berhad

Customer Service Consultant

Malayan Flour Mills Berhad  •  Kuala Lumpur, MY (Onsite)  •  2 months ago
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Job Description

Company Background:

We are representing our client which a leading health technology company specializing in medical benefits administration. They are looking for potential candidate to fill the position of Customer Service Consultant, office at Mid Valley City, Kuala Lumpur.

Salary: Up to RM5,000

Working days: 5 days ( 24 hours rotational shift schedule )

Channel: Email & Inbound phone call enquiries. Outbound call for follow up cases.

Additional Info:

  • Annual Leave
  • Outpatient claim
  • Dental Claim
  • EPF & Socso

Main Responsibilities:

  • Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
  • Ensure communication with customers and clients with clear and relevant information
  • Manage customers or clients feedback and complaints in a professional manner
  • Perform post-case administration for future reference

Job requirements:

  • Diploma or Degree in any field. Relevant insurance certification will be an advantage
  • SPM holders with experience can be considered.
  • Minimum 3 to 5 years of experience in customer service in a contact center
  • Enjoy people engagement and providing good advice and patience in dealing with complex problems
  • Good interpersonal and communication skills
  • Possess a pleasant and cheerful disposition
  • Proficient in spoken and written English 
  • Mandarin speaking is an advantage - as you will be dealing with Chinese customers

Interested candidates may apply online or share your resume to ryan@talentrecruit.com.my / jessica@talentrecruit.com.my /  lydia@ talentrecruit.com.my/ xiaoping@talentrecruit.com.my

Only shortlisted candidates will be notified.

Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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