Job Description

Ready to Help Travellers Create Unforgettable Road Trip
Experiences?

Do you enjoy helping people and solving problems while
delivering exceptional customer service?
Do you thrive in fast-paced environments where every interaction can make
someone’s travel experience even better?

At Travvia Group (home to JUCY and Start RV), we’re on a mission to make road trips
unforgettable across New Zealand and Australia. From campervans and motorhomes
to rental cars, we help travellers explore with freedom and confidence.

We’re now looking for a Customer Service Consultant to join
our HQ team in Mangere and support customers while they’re out on the road,
ensuring their journey is smooth, memorable, and stress-free.

The Destination: Supporting Adventures on the Open Road

As a Customer Service Consultant, you’ll be the go-to
support for customers travelling on the road, helping with booking changes,
vehicle support, and general travel questions.

In this role, no two days are the same. You’ll manage a
range of enquiries, queries, and occasional challenges from travellers across
multiple channels, often balancing several situations at once while keeping
every customer experience positive.

You’ll also process inbound sales opportunities, helping
turn interested travellers into confirmed bookings across all Travvia Group
products.

Your Journey on the Road

Support Travellers on Their Adventures

• Be a customer’s lifeline while they’re exploring the open
  road.

• Assist customers with booking adjustments and travel queries.
• Provide guidance and reassurance when unexpected issues arise

Keep the Journey Moving

• Coordinate repairs, maintenance, and service schedules.
• Work closely with operations teams to resolve vehicle issues.
• Ensure customers stay informed and supported throughout their journey

Deliver Exceptional Customer Service

• Respond to enquiries via phone, email, live chat, and
  social media.
• Provide clear, professional, and friendly communication.
• Ensure every customer interaction reflects our brand values

Convert Enquiries into Bookings

• Process inbound sales opportunities across all Travvia
  products.
• Provide helpful recommendations to customers planning their trip.
• Maintain a strong conversion rate from enquiry to confirmed bookings.

What You’ll Bring to the Trip

Essential

• 3+ years experience in a customer-facing role (reservations, hospitality, travel, or tourism experience is highly desirable).
• Excellent written and verbal English communication skills. Strong problem-solving ability and the confidence to manage unexpected situations.
• Ability to multitask and stay calm in a fast-paced environment.
• Driver’s licence and confidence behind the wheel.
• Flexibility to work a rotating roster between 6am and 10pm, including weekends and public holidays

Desirable

• Experience in travel, tourism, or reservations.
• Basic knowledge of vehicles, campervans, or motorhomes.
• Additional language skills

This is a permanent full-time role (40 hours per week)
operating on a rotating roster.

The role also offers a hybrid work model, combining office-based
work and work from home.

Why You’ll Love Rolling With Us

When you join Travvia, you’re not just starting a job, you’re joining a company that lives and breathes adventure.

We offer:

• 40-hour permanent full-time role.
• Monthly commission potential.
• Hybrid working model.
• Travvia ‘Give a Day’, a day to volunteer at a registered charity of your choice.
• Free road trips and other exciting perks.
• Opportunities for career progression in the travel industry.
• Fun, multicultural team environment with a creative, inclusive, and values-driven culture.
• A company that genuinely values wellbeing, growth, and development.

Think This Sounds Like Your Next Adventure?

If you’re ready to join a team that helps travellers explore
New Zealand and Australia while creating unforgettable experiences every day —
we’d love to hear from you.

We are reviewing applications as they come in, so apply now
and start your journey with Travvia.