Job Description

POSITION TITLE: Customer Service Clerk (Hourly)
REQUISITION #: req8572
DEPARTMENT: Transfort
LOCATION: TRANSIT CENTER - MASON
BENEFIT CATEGORY: Variable Hourly Hourly Employee Benefit Highlights
EMPLOYMENT TYPE: Part-Time Hourly
FLSA STATUS: Non-Exempt
HOURLY RATE: $17.00 - 22.00 per hour (based on relevant experience)
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 8/14/2026
The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

- Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, we
are focused on finding the strongest candidate for the role, and we recognize
that excellence can come from a wide variety of experiences and paths. When
reviewing applications, we consider an equivalent combination of knowledge,
skills, education, and lived experiences that align with the minimum
qualifications. If you are interested in this opportunity, we encourage you to
view your background broadly and highlight the skills and experiences that best
prepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job
Summary
The
City of Fort Collins is seeking a Customer Support Clerk to join our Transfort
department. This is a part-time hourly position with the City with an
anticipated hiring range of $17.00 - $22.00 per hour! The Customer Support
Clerk will play a crucial role in ensuring smooth and efficient operations by
addressing inquiries via phone, email, and in-person interactions, resolving
issues, and providing exceptional customer service to passengers. Your
responsibilities will include handling concerns, lost and found, assisting with
route information, and troubleshooting problems with empathy and
professionalism. The ideal candidate will have one to two years of
related experience or an equivalent combination of education and experience. We
are looking for someone with a passion for customer service to bring their
skills in communication to the City! Bilingual/Spanish speaking preferred, but
not required.

Essential
Duties and Responsibilities
The
following duties and responsibilities are illustrative of the primary functions
of this position and are not intended to be all inclusive.
-Collaborates with other city departments to solve problems.
-Performs data entry and may maintain databases and/or spreadsheets for the department.
-Performs administrative, general clerical and filing as needed.
-Performs other special projects as assigned.
-May conduct research and analyze processes to resolve customer issues and/or disputes.
-May administer and monitor programs relevant to the department's functions.
-May generate statements and/or reports.
-May produce materials which support customer service efforts.
-Understand and interprets policies, procedures, codes and regulations.

Management
Responsibilities
No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required
Knowledge Skills and Abilities
-Specific knowledge of department related ordinances, policies, procedures, and regulations.
-Specific knowledge of services and products offered by the department/division.
-Ability to use Microsoft applications including Word, Excel, Outlook, and PowerPoint.
-Ability to perform basic math and accounting skills.
-Ability to use multiple technological systems to manage customer information.
-Knowledge of general office equipment operations.
-Works on assignments that are moderately difficult and require developed functional experience.
-Ability to work with minimal supervision as well as in a team setting.
-Data entry and spreadsheet development experience.
-Excellent customer service and communication skills.
-Ability to communicate clearly and effectively both orally and in writing.
-Ability to respond effectively to difficult or stressful situations, including de-escalation of difficult customers.
-Ability to actively problem solve with limited guidance.
-Ability to assess and anticipate customer needs.
-Ability to identify and recommend process improvements.
-Ability to educate customers on services available.

Required
Qualifications
Minimum Preferred:
-High School Diploma or GED

Experience
Requirements:
-No Experience
Required
- 1-2 years of Customer Service Experience or educational
equivalent preferred.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The
City is committed to equal employment opportunity for all applicants and
employees. Employment decisions will comply with all applicable laws
prohibiting discrimination in employment. The City does not tolerate
behavior that results in the terms and conditions of employment being
adversely impacted based on an employee’s protected status, or any
behavior that violates this policy.

Consistent with the City’s respect for the rights and dignity of each employee,
the City is committed to providing a work environment that is free from
unlawful discrimination and harassment. The City prohibits discrimination or
harassment based on protected characteristics, including race, color, national
origin, ancestry, creed, religion, sex, sexual orientation (including perceived
sexual orientation), gender, gender identity, gender expression, disability,
age 40 years or older, pregnancy or related condition, military, veteran status
or uniformed service member status, genetic information, marital status or any
other status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. In
addition to the City’s commitment to equal opportunity employment, the
City strictly prohibits discrimination or retaliation against an employee
who raises any reasonable concern about workplace violations of government
health or safety rules or a significant threat to the health or safety of City
employees or the public, if the City controls the workplace conditions
giving rise to the threat or violation.

Note: Some information in your application may be public information under the Colorado Open Records Act.