Job Description

Customer Service - Ciudad del Este

About the MSC Group

For
more than 50 years, the MSC Group has provided unique transportation
services in the maritime industry. What began as transporting foot passengers
in Naples, Italy, has become a world-leading business in shipping and
logistics. Our nautical heritage and humble beginnings have set us apart and
led us on a journey to provide sustainable transportation solutions that
prioritize people, the community and the environment.

To
discover more about MSC Group values click here

Job
Purpose:

Provide
high-quality customer service support to MSC Paraguay’s import and export
customers by managing inquiries, following up on shipment-related requests,
coordinating operational information with internal and external stakeholders,
and ensuring timely and accurate execution of customer service processes. The
role acts as a key communication link between customers, Commercial,
Operations, Trade, Documentation, Finance, terminals, and MSC colleagues
abroad, helping to resolve cargo-related matters efficiently while supporting
customer satisfaction and service quality.

Key Responsabilities

•Provide timely and professional customer service, managing inquiries, shipment updates, booking requests, and cargo-related issues.
•Coordinate and follow up on import and export shipments, ensuring accurate execution of bookings, customer requests, and operational processes.
•Support operational activities related to cargo movement, documentation, free days, invoicing information, special requests, and exception handling.
•Maintain accurate customer and shipment information in MSC systems, ensuring data integrity and proper record management.
•Collaborate with internal departments, MSC colleagues abroad, terminals, and other stakeholders to resolve issues, support customer satisfaction, and ensure service excellence.

Qualifications and Experience:

EDUCATION, EXPERIENCE AND KNOWLEDGE

•Final-year university student or graduate in International Trade, Business Administration, Logistics, or related fields.
•Previous experience in Customer Service, Shipping, Logistics, Freight Forwarding, or International Trade is desirable.
• Intermediate to advanced English proficiency.
•Understanding of Customer Service processes within import, export, logistics, or maritime transportation environments.
•Understanding of operational concepts such as shipment lifecycle, bookings, cargo tracking, free days, demurrage, and detention.
•Basic knowledge of import and export documentation processes.
•Ability to manage customer information, invoicing details, and coordinate with internal teams and external stakeholders.
•Customer-oriented mindset and ability to work effectively in a dynamic operational environment.

Application Eligibility

This position is open to external
candidates. MSC Group employees who are interested in this opportunity
must refer to the internal career site and may apply only if the same position
is listed there. Please note that this role may or may not be available
internally for application.

How to
Apply?

Whether
you're an experienced professional or just starting your career, we have job
opportunities for everyone.

To
apply, please send your completed CV to pry-reclutamiento@msc.com

Make sure your email subject follows this format: <Job Title> - <Your Name>

Please
note, we will only contact you if you're shortlisted for this position. We
won’t be able to update you individually on the status of your application.

Important
fraud warning MSC never charges job
application or processing fees

In
case of any doubt please contact us at CH001-scam.alert@msc.com
Please note that this address is only dedicated to fraud detection and not job
applications.

MSC
is dedicated to providing equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color, religion, sex,
national origin, age, disability or genetics.