Weploy

Customer Service Centre Consultant

Weploy  •  Victoria, HK (Hybrid)  •  8 days ago
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Job Description

Looking for a role where you can genuinely support people?
Love problem-solving, helping customers, and working in a team that truly has your back?
We’ve got you covered.

Benefits!
  • Start date: 22nd June with onsite interviews being held on the 4th and 5th June 
  • Permanent full-time opportunity with long-term career growth
  • Melbourne-based role with future hybrid flexibility after 6 months
  • Supportive culture with ongoing learning and development opportunities
  • Dedicated 12-week onboarding and training program
  • Rotating shifts between 6am–8:30pm Monday to Friday (penalty rates apply)
  • Opportunity for weekend shift at double pay
  • Annual bonus opportunity
  • Salary: $74,531 inclusive of super

Your Next Role:
We’re looking for customer-focused problem solvers to join the Service Centre team supporting customers during roadside assistance and accident-related situations. This is a highly supportive, fast-paced environment where empathy, resilience, and thinking on your feet are essential. You’ll work across multiple systems while coordinating solutions for customers and ensuring they feel supported every step of the way.This is a quality-focused environment with strong training, ongoing coaching, and genuine career development opportunities.

What You’ll Do:
  • Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries
  • Triage customer situations and coordinate appropriate support services
  • Liaise with external providers
  • Answer overflow reception calls and transfer customers to the appropriate department
  • Process claim lodgements and update customer records accurately within CRM systems
  • Coordinate follow-ups and administrative tasks relating to customer cases
  • Navigate multiple systems including CRM platforms and claims systems
  • Deliver exceptional service while meeting quality, compliance, and service standards

What You Need:
  • Previous customer service or contact centre experience preferred (hospitality, retail, administration, or service backgrounds also encouraged to apply)
  • Strong communication skills
  • High emotional intelligence and resilience
  • Ability to problem solve and think on your feet
  • Confidence navigating multiple systems simultaneously
  • Strong attention to detail and data accuracy
  • Commitment to rotating rosters between 6am–8:30pm after training
  • Positive attitude and willingness to learn
  • Permanent work eligibility essential

What Next?
Apply now and kick-start your journey with one of our dedicated Talent team members
Weploy

About Weploy

Made for today’s candidate-driven market, Weploy is your tech hub for lightning-fast hiring of pre-vetted customer service staff across Australia.

There’s been a fundamental power shift from hiring companies to candidates.

As a result, finding and retaining contact centre staff has become the CX industry’s biggest headache.

Empty seats = missed service levels and more stress on existing teams, creating a snowball effect to more attrition.

When it comes to hiring contact centre reps, you can’t afford to wait for the slow and cumbersome traditional hiring process (6+ weeks). This is something we hear a lot from our clients like Medibank, Super Retail Group, Bupa and Ovo Energy.

Weploy exists to disrupt this status quo. Unlike traditional recruitment agencies who only recruit when they have a job on, we have an always-on approach to talent pooling. Every week, we interview and onboard 50 contact centre reps into our award-winning tech platform.

So you don’t have to wait to start interviewing quality candidates.

>>> Get reps up and running in days, not weeks.

>>> Recruit perms or temps in large cohorts.

>>> Stop your TA team being swamped by the screening process.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Collingwood, AU
Year Founded
Unknown
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