Customer Service Centre Advisor
Salary £26,300 per annum, plus fantastic benefits including the Health Cash Plan.
Permanent, full time (37.5 hours per week), Monday to Friday shifts between 8:00 am and 6:00 pm.
Newcastle upon Tyne City Centre (enjoy the best view of St James’ Park!)
We can’t offer a CoS for this role
Home, a place where you belong
If you’re searching for a role where you can genuinely make a difference and feel valued every day, you’re in the right place. Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs. We believe in creating a positive impact, and we’re looking for committed individuals who thrive on helping others.
What you’ll do
Act as the first point of contact for customers via phone, live chat, and email
Provide warm, professional, and tailored support, answering queries and resolving issues
Offer expert housing advice and promote self‑service options where appropriate
Handle feedback and complaints with empathy, ownership, and professionalism
Use modern IT systems to efficiently manage queries, appointments, and repairs
Why join us
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work!
You have
Experience in a fast-paced, customer-focused environment
Sound judgement and practical problem-solving skills.
Confidence with technology—laptops, smartphone apps, and systems.
Excellent written and verbal communication tailoring your style to the needs of our diverse customers.
Strong attention to detail, even under pressure.
Ability to handle challenging calls and complaints calmly, deescalating challenging situations
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
Hybrid Working 2 days in the office, the rest from home (your first four weeks will be office-based, Monday to Friday, 9:00 to 17:00).
You’ll work from Newcastle upon Tyne city centre
What’s in it for you?
34 days leave, pro-rated (including bank holidays and a “me day”)
Paid time off for volunteering
Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
Excellent benefits and rewards including supermarket discounts and travel expenses
Find out more
Click APPLY NOW to see our Customer Service Centre Advisor Job Description, find out about us, for help to applyand for all our benefits Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk.
We're Home Group, a housing association, social enterprise and charity with a turnover of £505m and one of the UK's largest providers of high quality housing and integrated housing, health and social care.
We're proud of the difference that we have made over the last 90+ years and we continue to work hard to support over 125,000 customers who live in more than 57,000 homes across England and Scotland.
Our aim is to build homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! We're the 9th best place to work in the UK, the 4th best in the North East and the 8th best for women. Our apprenticeship programme is award winning; in 2019 we were named large employer of the year and large north east employer of the year in 2020.
If you want to find out more about us, visit our website below.
