Job Description

Come Work with Us!

Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Taylor Corporate Identity & Branding, formerly known as Corporate Graphics International, is looking for a new Customer Service Center Representative to join their team in North Mankato, MN! In this position, you will play an important part in ensuring our customers are taken care of and the company is well represented!

WorkAuthorization
To be considered for the Taylor opportunities, candidates mustbe authorized towork in the United Stateswithoutthe need for employer sponsorship.

Your Responsibilities:

• Provide a best-in-class customer experience and represent our company in a professional manner

• Respond to customer inquiries through incoming calls, emails, and live chat

• Put forth ideas to develop new best practices to maximize the customer experience

• Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers

• Build long-lasting customer relationships

• Research and resolve concerns to ensure customer retention and satisfaction

• Navigate a variety of computer programs and websites

Your Shift:

• Monday - Friday, 8:00am - 5:00pm

• This position will be onsite in our North Mankato, MN facility

You Must Have:

• High School diploma or equivalent (GED)

• 1+ years of customer-related experience

• Strong verbal and written communication skills

• Strong interpersonal, problem-solving, follow-up, and organizational skills

• Strong computer proficiency

The anticipated hourly range for this position is $16 – 19. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of categoryexpertiseand10,000 employeesspanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and64 hoursof annual holiday pay.

The Employerretainsthe right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.