Meet the company behind the Z Factor! At ZIM, we believe shipping can be exciting. In a fast-moving industry, we’ve made our mark with a fresh and unique approach; we’re all about our people, and our people are all about the Z Factor.
So, what is our Z Factor? It’s the spirit of I nnovation and Togetherness, it’s the Can-Do Approach, the Agility in thought and action, it’s the personal touch with both employees and customers.
Driving Global Trade Forward Operating globally in over 90 countries, and serving over 32,000 customers in 300 ports worldwide, our differentiated global-niche strategy covers major trade routes with a focus on select markets.
Our mission? To deliver an outstanding customer experience. We’ve blended cutting-edge, data-driven strategies with creative, tailored solutions to keep up with our customers’ evolving needs.
Are you ready to unleash your Z Factor?
Who we are looking for: CUSTOMER SERVICE CASHIER – LEGGE 68/99
The Customer Service Cashier works within the Customer Service Department and supports the smooth execution of customer-facing operational activities related to payments, billing verification and release of shipping documentation.
The role ensures accuracy, compliance and timely handling of customer payments and related processes, contributing to a positive customer experience and effective coordination between Customer Service, Sales and Finance functions.
Main Job Responsibilities:
Customer Service & Payment Support
• Verify payment status to enable the timely release of shipping documents (e.g. Bill of Lading, Delivery Orders)
• Act as a first point of reference for customers regarding payment confirmation and billing clarification
Billing & Documentation Activities
• Ensure consistency between customer instructions, system data and billing documents
• Support correct handling of demurrage, detention and other shipment-related charges
Operational Accuracy & Compliance
• Register and update payment-related information accurately within company systems
• Maintain accurate records to support internal checks, audits and reporting activities
Cross-Functional Collaboration
• Work closely with Customer Service colleagues, Sales and Finance to resolve operational issues
Contribute to continuous improvement of customer service and operational processes
Who we are looking for:
• Diploma or Bachelor’s degree in Economics, Accounting, Logistics or related fields
• Experience in shipping, logistics or customer service environments is an advantage
• Good command of both written and spoken English and local languages
• Good knowledge of MS Office tools (Excel, Outlook)
• Familiarity with ERP systems (e.g. SAP) is a plus
• Ability to work with operational data and documentation
• Good communication skills, Attention to detail and accuracy ,Customer-oriented mindset
• Ability to work in a structured and fast-paced, team-oriented environment
Job Location: Genova, Italia
Contract Type: Full time, Permanent/Temporary based on candidate’s experience. Hybrid working arrangement up to 20% of the time.
In line with the regulations on targeted employment, this position is reserved for candidates who meet the requirements set out by Law 68/99.
How do we hire?
Our recruitment process focuses on finding the right match.
We're committed to understanding your background, skills, and aspirations because we believe that's the foundation for fostering excellence.
When you apply for a position at ZIM, we want to make sure it’s the most suitable fit – for both of us!
We believe in equal opportunities.
At ZIM, we prioritize diversity of our qualified employees. We celebrate differences and embed them into every aspect of our workplace, services, and our community.
ZIM is proud and committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sexual orientation, citizenship, nationality, disability, veteran status, or any other aspects protected by law. In addition, ZIM provides accommodation to individuals with disabilities or special needs.
Launched in Israel in 1945, ZIM (NYSE:ZIM) became a pioneer in container shipping in the early 1970’s, and has established itself as a leading global, asset-light container liner shipping company. We provide customers with innovative seaborne transportation and logistics services, covering the world’s major trade routes and focusing on select markets where we have competitive advantages and are able to maximize our market position.
ZIM’s unique strategy as a digital-oriented, asset-light, global niche carrier offers distinctive advantages, allowing the company to provide innovative and premium customer-centric services while maximizing profitability.
Through this focused strategy, enhanced digital tools, and a reputation as a top industry performer with high schedule reliability and service quality, ZIM is positioned to continue to expand its leadership and achieve best-in-class margins.
