Fletcher Jones Management West

Customer Service Call Center

Fletcher Jones Management West  •  $20/hr  •  Onsite  •  6 days ago
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Job Description

Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.

The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Flexible spending account
  • Professional development assistance
  • Life insurance
  • Employee assistance plan
  • Disability insurance

Responsibilities

  • Follow script and guidelines on each and every phone call
  • Master Power Tracks and use appropriately
  • Ensure phones are not left unattended during scheduled shift
  • Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest’s experience, leaving a lasting positive impression on behalf of the company

Qualifications

  • Outstanding interpersonal and communication skills.
  • Previous experience in a call center, retail or customer service is preferred.

Pay $20 - $20/ hour

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer

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Fletcher Jones Management West

About Fletcher Jones Management West

ABOUT US

Fletcher Jones Management West is the centralized Business Development Center that supports the 13 Fletcher Jones luxury automotive dealerships nationwide from Hawaii, Northern California, Southern California, Nevada and Illinois.

We are family-owned and operated and take pride on growing the company with a focus on our team members. The Fletcher Jones Business Development Center encompasses the following departments: Sales Business Development Center, Service Business Development Center, Client Loyalty, First Impressions, Marketing, Regional Business Office & Centralized IT.

OUR MISSION

At Fletcher Jones Management West, we nurture a shared vision through listening with curiosity and acting with integrity.

We embrace change, encourage growth, and promote professional development while being driven by passion and striving for Guest Experience Excellence.

JOIN OUR TEAM

For employment opportunities, please visit: https://www.fletcherjones.com/careers/fjmw/

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Newport Beach, CA
Year Founded
2007
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