Provides excellent patient care by answering all incoming business office calls and directing them appropriately.

Essential Functions Statement(s)

• Answers all incoming calls to the Business Office and directs them to the appropriate business staff if needed
• Verifies and updates insurance and demographic information
• Resolves patient balance/account questions
• Identifies and prepares patient refunds
• Responds to assigned communicator messages
• Works hold buckets for any claim corrections
• Resolves claim holds
• Performs other related duties as assigned

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Previous experience in a physician office preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account
• Basic Life Insurance
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability
• Accident Insurance
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing
• Employee Assistance Program
• Paid Time Off
• 8 Paid Holidays

Equal Opportunity Employer/Veteran/Disabled.