Job Responsibilities:
1. Handle Inbound calls and maintain high service level during interaction with customers.
2. Resolves problem by clarifying issues, researching and exploring answers and providing alternative solution for customers.
3. Attend customers' request within agreeable turnaround time in an efficient manner.
4. Build an establish good rapport with customers and brand.
5. Work in a team to achieve the required KPI's.
Requirements:
1. Candidate must possess at least Diploma or bachelor’s degree.
2. Candidate with 1-2 years of working experience in customer service expertise is required.
3. Excellent in English Language, both oral and written communication.
4. Must have stable internet connections.
5. Able to work on rotational shifts. (24/7)
Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.
MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.
With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.
Building the workforce of the future…Today. We invite you to be part of our team!
Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.
