Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
MōteTūranga| About the Role
We have several opportunities for entry level bankers to join our Customer Connections Hub starting in August 2026 If you have at least two years of strong customer service experience & a real passion for a career in banking, this could be the role for you!
Nopreviousbanking experience isrequired You will beon the phoneand via messaging chatwith our customers helping them with anything from forgetting their pin to needing general banking advice,previouscontact centre experience is highly valuable.
You will be based out of our offices in either Auckland,Hamiltonor Christchurch. Our standard working hours are between 8am to 8pm seven days a week.
What will the first three months look like?
The first 3 months in the role will be dedicated to learning and then embedding the tools of the trade. You will spend time with our Learning and Development team and be supported by our Nesting crew; learning about our business, products, policies,systemsand processes.
Beyond this you will work with your Team Manager who will support with enhancing conversationand written communicationskills, putting in place an operating rhythm and then pulling it all together to have engaging and authentic conversationswith our customers to help solve their enquiries. You will also continue your learning aided with Real time support chats and regular coaching.
What is the most exciting thing about this opportunity?
We have a fantastic training and development framework that allows you to kickstart your banking career and provides continuous support and ongoing opportunities. Based on customer demand our Bankershave the opportunity toadvance their career where progression is based on attitude and capability.
Being a Banker is just the beginning of your career journey, as it opens doors to progress into roles such as Personal & Home Lending, Business Managers, Senior Associates, Commercial and Agribusiness Partner, Home Loan Partners, and more!
What is the team culture and environment like?
BNZ is incredibly inclusive, welcoming, and supportive. We value ambition, a drive for helping our customers achieve their goals, whilst also being focused on your own personal growth!
Our teams are highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services, and more; but what connects us is our passion for delivering exceptional customer service. If you are customer obsessed and have a passion for working with others, we knowyou'llthrive at BNZ.
What is the most challenging thing about this opportunity?
The most challenging thing about this role is the continuous need to multi-task withinnumeroussystems, learn quickly and be change-ready. We work in an extremely fast paced environment and there will be many things needing your attention each day. We need someone calm, communicative, and level-headed who can juggle multiple tasks at once.
Nau Mai kitePēkeo Aotearoa | Come to the Bank of New Zealand
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 22 June 2026
Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.
Welcome to the official LinkedIn page of Bank of New Zealand, Te Pēke o Aotearoa. Since our inception over 160 years ago, BNZ has helped New Zealanders find a way. ‘Finding a way’ is at the heart of everything we do. It’s who we are. Today the bank employs over 5,000 people in New Zealand, working together to help navigate the people of Aotearoa towards a better future.
If you can imagine a better future, let’s find a way.
