REGAL REXNORD APODACA II
Vacante en Nuevo Leon Apodaca,
Role:Customer Care Advocate I
The Customer Care Advocate Iserves as theprimary contactfor requestsfor orders, quotes,product questions, as well as a myriad of other customer inquiries.This role ensures a seamless customer experience through expertise, ownership,accountability,and responsivenessCCA1receivesgeneralproduct, systems, and process training on all generalMCSproducts
Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.
Responsibilities:
Dedication to 80-20 overserve strategies
Handlesinternal & external customer inquiriesquotes & orders, utilizingestablished standard operating policies & procedures
Responsible forbuilding strongcustomer relationships and delivering customer-centric solutions
Support corporate initiatives designed to overserve our customers while providing aneffortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Handles standard customer escalations,autonomouslywith first contact resolution when possible.
Work withinternal teamswith a high sense of accountability and urgency
Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged,late,or incorrect products
Participant in training initiatives within department
Calls are recorded for training and quality purposes
Education,Experience & Skills Required:
High School diploma required. College degree or equivalent work experience preferred
Two years of professional customer care experience preferred
Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
Basic to Intermediate Excel Skills preferred
Experience with Oracle &/or SAP (or other ERP systems)
Experience withCRM platforms such as Salesforce or Microsoft Dynamics Experienced Preferred.
Experience navigating and utilizing corporate websites & eCommerceplatforms
Demonstrated mechanical or technical aptitude preferred
Demonstrated patience and approachability with other team members
Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
Able to show situational adaptability and resourcefulness
Strong communication/interpersonal&organizational skills
Strong ability to manage daily workload
Leadership Competency:
Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Manages Conflict – Handling conflict situations effectively, with a minimum of noise.
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
All 30k+ associates at Regal Rexnord have a shared purpose: Create a better tomorrow with sustainable solutions that power, transmit, and control motion. We are a leading, global manufacturer of airflow, motion control, power transmission, and power generation solutions used in commercial, industrial and residential settings.
You may not know it, but Regal Rexnord impacts your life every day. Our products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyor systems that keep e-commerce flowing. Regal Rexnord is comprised of four operating segments: Automation & Motion Control, Industrial Powertrain Solutions, Power Efficiency Solutions and Industrial Systems. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales and service facilities worldwide. For more information, visit RegalRexnord.com.
