Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Technical Specialists to join our team in Mesa, AZ, and be the go-to experts for our customers!
In this role, you'll be more than just support; you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your in-depth automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty.
If you thrive on technical problem-solving, enjoy helping others, and want to be part of a fast-paced, car-loving team, we’d love to have you on board.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Responsibilities and Duties
Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.
Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.
Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.
Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.
Qualifications and Skills
Compensation
Benefits and Perks
Schedule
The start date is June 15th.
After a 6-week on-site onboarding, Monday-Friday from 9AM-6PM EST at our Mesa facility, we have a few positions available in each of the below shifts:
The role is remote-eligible upon successful completion of training and based on adherence to performance standards. We ask team members to come to the office for quarterly company meetings and other in-person working sessions.
No phone calls or agency referrals, please.
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law
FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer & friend Scott Drozd, we have grown to become a leading eCommerce provider of Genuine, Aftermarket, OEM, and Performance parts for European cars. Throughout our journey the company’s values have remained the same: sell only the highest quality replacement parts, provide unparalleled customer service, and offer the do it yourself enthusiast technical support to help fix and maintain their vehicles.
Today, FCP Euro has grown to over $200 million in annual sales funded through the continuous reinvestments of its profits. On our website, we maintain a sharp focus on high-quality parts of all quality tiers. We’ve committed ourselves to building a culture of service, quality, and continuous improvement - because we know that if our employees care deeply about our products, it will be reflected in what our customers receive. In Milford, CT, our total of 100,000 square feet FCP Euro Distribution Center space between two locations stocks over $15 million of inventory on our shelves. We've also recently launched our new Mesa, AZ location just southeast of Phoenix. Our newest warehouse brings the best FCP Euro can offer to serve the Western US. The 146,000-square-foot building offers the latest packing technology and a bespoke layout to ensure order volume is always fast, efficient, and accurate. Allowing us to boast "Coast-to-Coast Shipping in 3-Days or Less"
Everything sold by FCP Euro is backed by an industry-leading comprehensive, Lifetime Replacement Guarantee - including wear and tear items like wiper blades, brake pads, and more. We can do this because we’ve spent over a decade tirelessly cataloging our own products with precise and accurate fitment data, checking the quality of every single brand line and part, and constant development by our products team.
