Job Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

The Call Center Associate position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

General Job Responsibilities:

• Provides excellent customer service over the phone to vehicle owners according to customer package.
• Assists customers located in the North America and Latin America Region.
• Provides support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow trucks and pick up service, etc.
• Coordinates with service providers applicable solution to customer’s request.
• Offers multiple solutions to different customers’ requests such as Uber, Rental Car, Hotel, etc.
• Exhibits high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
• Perform other functions related to the position.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Proficiency with computers and various software systems.
• Ability to remain calm and efficient in a fast-paced environment.
• Experience in customer service, dispatch, or a call center is often preferred.
• Amenable to work on night shift, holidays and working on-site.
• Fresh Graduates are welcome to apply!

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Recruitment Process: Initial Interview (HR) & Final Interview (Operations) > Online Exam

Check out the rewards waiting for you:

✅ Clothing Allowance

✅ Laundry Allowance

✅ Rice Allowance

✅ 20% Night Differential

✅ Day 1 HMO + 1 Free Dependent

✅ Insurance Coverage (Life & Accident)

✅ Vacation Leave Credits

✅ Sick Leave Credits

✅ Performance Bonus