Job Description

General Summary

The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking for the convenience store.

Essential Job Functions

• Greets customers in a welcoming and professional manner. Utilizes customer-focused interpersonal skills which include, but is not limited to, smiling, making eye contact, providing undivided attention, assisting customers in locating items, acknowledging they will be assisted soon if waiting for another transaction and thanking each one for their business.
• Complies with federal and state laws by requesting personal identification from customers who are purchasing any type of tobacco product which includes nicotine vapor products or alternative nicotine products. Must adhere to the Virginia Department of Alcoholic Beverage Control law by refusing to sell these items to anyone who is under 18 years of age.
• Turns gas pumps on and off.
• Keeps coffee area clean. Stocks cups, lids, straws, coffee mixers and creamers. Brews coffee and refills coffee thermals. Ensures hot food is kept at the appropriate temperature and that units are turned off at night. Works safely as to not cause harm to self, customers, co-workers, equipment or inventory.
• Processes checkout transactions utilizing cash registers and credit/debit card terminals. Accurately handles cash and makes change. Maintains proper cash levels in register drawer. Bags items for customers. Refills register paper.
• Replenishes merchandise and faces products on shelves to ensure a neat and professional presentation according to store procedures. Identifies expiration codes on food items and notifies the Lead Customer Service Associate and/or management.
• Monitors entrances and exits in an effort to promote store safety, security and to minimize merchandise loss. Escalates security concerns to store leadership.
• Performs daily housekeeping duties according to procedures to ensure a neat, clean and welcoming environment. This includes, but is not limited to, cleaning, sweeping, mopping, taking out the trash and dusting.
• Assists the Lead Customer Service Associate and/or management as needed.
• Performs all other job functions as assigned.

Qualifications

Education: A high school diploma or equivalent is preferred but not required.

Experience: Previous work experience in a convenience store or retail setting is preferred but not required.

Requirements

• Requires effective communication skills
• Excellent customer service skills
• Mathematical aptitude
• Ability to operate cash register and debit/credit card machine
• Ability to work defined work schedule and to report to work on time is required
• Reliable transportation

Work Environment

• Inside working conditions. Handling of hot food items and equipment.

Physical Activities & Requirements

While performing the essential job functions of this position, the following is required:

• Continuously stand, walk, bend, reach, finger and handle, use hands in repetitive motion, utilize eye/hand coordination
• Frequently turn and twist head/neck and back/waist
• Occasionally pull, push, lift, carry up to 25 pounds

Must be able to hear and speak to customers in a courteous, professional manner.

Tools & Equipment

Phone, Cash Register, Credit/Debit Machine, Mop, Broom, step ladder

Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, or other protected classification.