Job Description

Customer Service Associate II Part-Time, Woodlake Market

Work Mode: Onsite

Location: Kohler, WI

Opportunity

As a Customer Service Associate II in a high-end grocery store, you are the final touchpoint in the customer’s shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store’s premium brand.

SPECIFIC RESPONSIBILITIES

• Greet customers with a polished, friendly demeanor
  
• Provide personalized service, including product recommendations and assistance with loyalty programs
  
• Handle customer inquiries and resolve minor concerns with grace and professionalism
  
• Accurately scan and ring up purchases using the POS system
  
• Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
  
• Process returns, exchanges, and refunds in accordance with store policies
  
• Handle gift cards sales and special orders
  
• Ensure proper handling of high-value items and specialty products
  
• Assist with phone calls, paging, and intercom announcements
  
• Maintain a clean, organized, well stocked, and welcoming checkout area
  
• Follow dress code and grooming standards that reflect the upscale environment
  
• Assist with bagging and offer carry-out service when appropriate
  
• Communicate effectively with front-end and other department teams
  
• Support other areas during peak times or special events
  
• Participate in ongoing training to stay informed about new products and promotions
  
• Follow all cash handling procedures and store policies
  
• Monitor for potential loss prevention issues and report concerns
  
• Ensure accurate pricing and promotional application
  
• Will complete all duties and requests as assigned by management

This is a casual part-time position working both weekdays and weekends. Shifts vary between 5:30 am and 8:30 pm.

Skills/Requirements

• Previous retail or customer service experience required
  
• Strong communication and interpersonal skills
  
• Ability to remain calm and courteous in a fast-paced, detail-oriented environment
  
• Familiarity with POS systems and handling cash/card transactions
  
• Basic computer software skills (e.g., Excell, Word, Outlook)
  
• Passion for food, hospitality, and creating memorable customer experiences
  
• Ability to lift up to 50lbs and stand for long periods of time
  
• Flexible availability, including nights, weekends, and holidays

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.
The hourly range for this position is $15.90-$23.80. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement