Job Description

Reporting to the Customer Care Supervisor, the Customer Care Associate II for Web Orders role requires someone who is motivated, experienced, and confident in their ability to deliver results. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering outcomes. The Customer Care Associate II builds upon foundational responsibilities by independently handling more complex inquiries, resolving issues efficiently, and demonstrating sound judgment and ownership.

JOB DUTIES:

• Process and manage customer orders, monitoring progress to ensure timely and accurate fulfillment.
• Provide proactive communication to customers, branches, and vendors while supporting customer order reporting needs.
• Serve as an initial point of contact for customer inquiries received via phone, email and chat, gathering information and resolving routine order-related issues
• Address and resolve standard inquiries, demonstrating a working knowledge of company products, services, and policies.
• Work with internal teams to resolve customer issues that require additional coordination or review.
• Contribute to the refinement of existing customer service processes by identifying areas for efficiency improvements or clarification.
  

YOU MUST HAVE:

• 1+ years of experience in a customer service role, handling inquiries, resolving issues, and delivering high-quality client support.
• Advanced English proficiency, both written and spoken.
• Familiarity with the wholesale distribution industry, particularly in security, AV (audio/visual), and low-voltage products.
  

WE VALUE:

• Experience using Microsoft Office Products
• Salesforce Experience
• Familiarity with the P21 (Prophet 21) ERP system

WHAT'S IN IT FOR YOU:

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

#LI-CM1
#LI-Hybrid

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.