At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.
The Customer Service Associate position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.
General Job Responsibilities:
Provides excellent customer service over the phone to vehicle owners according to customer package.
Assists customers with account and subscription related inquiries; refunds, enrollments, changes, account updates, credentials, etc.
Provides support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
Provides support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.
Exhibits high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
Performs other functions related to the position.
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
Recruitment Process: Initial Interview (HR) & Final Interview (Operations) > Online Exam
Check out the rewards waiting for you:
✅ Clothing Allowance
✅ Laundry Allowance
✅ Rice Allowance
✅ 20% Night Differential
✅ Day 1 HMO + 1 Free Dependent
✅ Insurance Coverage (Life & Accident)
✅ Vacation Leave Credits
✅ Sick Leave Credits
✅ Performance Bonus
The Bosch Group is a leading global supplier of technology and services. It employs roughly 417,900 associates worldwide (as of December 31, 2024). According to preliminary figures, the company generated sales of 90.5 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers.
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