Job Description

Customer Service Associate

Location: In-person / CIST Administrative Office / Austin, Texas

Employment Type: 40 hours/week, Non-Exempt

Reports to: Office Manager

Supervises: This position does not supervise staff

Starting Salary: $3,750.00 / month (contingent on experience)

About Communities In Schools

Rooted in community for over 40 years, Communities In Schools of Central Texas (CISCT) is a sophisticated 501(c)(3) nonprofit organization in Austin, Texas. Communities In Schools (CIS) is a national organization that ensures every student has what they need to realize their full potential in school and beyond. At CISCT, our mission is simple: surround students with a community of support, empowering them to stay in school and achieve in life.

Position Summary

The Customer Service Associate provides vital support for both employees and guests, and we are currently seeking someone exceptional for this role. The ideal candidate is dependable and reliable: a problem-solver with excellent communication skills, impeccable attention to detail, and experience working in an office environment performing administrative tasks and supporting coworkers. The regular work hours for the Customer Service Associate are Monday to Friday from 8:00 am to 5:00 pm, with the expectation to work 10:00 am to 7:00 pm periodically based on evening events.

What You’ll Do

• Manage the front-desk and reception area, serving as the first point of contact for guests, employees, job candidates, and vendors
• Greet employees and guests in a friendly, professional manner in person or by telephone and connect them with the appropriate staff or services that will best serve their needs
• Serve as designated back-up to the Building Manager, helping maintain continuity of day-to-day building operations when the Building Manager is unavailable
• Manage supply inventory and provide weekly updates on office and kitchen supplies
• Support building procedures, vendor relationships, facility systems, emergency protocols and operational routines necessary to provide effective back-up coverage
• Provide weekly walkthroughs of common areas and exterior spaces, identifying issues and communicating or escalating them appropriately
• Provide information as requested both internally and externally regarding CIS activities and resources
• Maintain a reception area that is neat and makes employees and visitors welcome
• Open and close front desk according to standard procedures
• Support operational needs of the facility, including working with vendors, managing purchases, and ensuring facility needs are addressed
• Perform general administrative tasks, such as answering and directing phone calls, handling incoming and outgoing mailings, and receiving deliveries
• Maintain an accurate schedule for conference rooms and the organization’s shared calendars
• Support the facility rental process for outside organizations, including managing rental agreements, ensuring technology support, setting up rooms, and returning them to standard use after
• Provide ad hoc support to staff members and departments, including on-site meetings, large mailings and projects
• Copy and collate materials as requested/schedule through the Print Shop
• Push and maneuver carts containing supplies, equipment, or materials.
• Occasionally lift and carry up to 25 pounds. Move and/or reposition boxes, office supplies, deliveries, and other materials.
• Occasionally bend, stoop, crouch, and reach to access, organize, stock, or clean low and elevated areas.
• Promote and maintain agency culture, standards, and systems
• Participate in the CIS team approach to service delivery and problem-solving
• Other duties as assigned by the Central Office Manager or Chief Operations Officer

What You Bring

• Previous administrative or customer service experience
• Excellent written and verbal communication skills
• Strong time-management and organizational skills
• Experience handling multiple tasks in a responsible and reliable manner
• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook
• Ability to maintain confidentiality of company information
• Collaborative team member
• Attention to detail and ability to take initiative in your role
• Experience interacting with a diverse population
• Ability to observe business etiquette and maintain a professional appearance
• High school diploma or equivalent

The Ideal Candidate

• Demonstrates agency core competencies, and
• Reliably follows routines and standards every day
• Communication Skills
• Understand the purpose of communication and use appropriate method of communication for the situation
• Use clear and specific language utilizing “I” statements
• Display active listening skills (e.g., reflecting, body language, asking for clarification, etc.)
• Respond to phone and email messages in a timely manner
• Use discretion when sharing information
• Establish a system for information sharing and follow-up
• Computer Skills
• Demonstrate basic office automation skills in order to fulfill job responsibilities
• Seek out formal or informal training to increase computer skills to more effectively perform job functions.
• Compile notes and other written information to share with co-workers and new staff to solve recurring computer issues and questions.
• Demonstrate an increase in proficiency over time with the basic use of computer equipment and standard software operations.

Why Join CIS?

• Mission-driven work – Be part of a team that changes the trajectory of students’ lives.
• Professional growth – Ongoing training, supervision, and career pathways into director-level roles.
• Community impact – Build partnerships that extend beyond the classroom.
• Generous paid time off: 4+ weeks of holidays, 2 weeks of vacation time, personal days and sick days
• Comprehensive Health Coverage: 100% employer-paid employee medical plan available, plus family subsidies, dental, vision, life, disability insurance, and 403(b) retirement plan with employer match
• Community-centered culture focused on impact, growth, and connection

Communities In Schools of Central Texas is proud to be an equal opportunity employer.