Job Description

What We Need
Corpay is currently looking to hire a Customer Service Associate within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager.
How We Work
As a Customer Service Associate, you will be expected to work in an office environment. Corpay will set you up for success by providing:
• Assigned workspace in Wichita, KS.
• Company-issued equipment.
• Formal, hands-on training.
Role Responsibilities
The responsibilities of the role will include:
• Efficiently and professionally handling customer calls and emails from clients and CLC hotel partners
• Managing customer issues using best-in-class courtesy, tact, and diplomacy as well as applying active listening and empathy skills
• Relating to each individual’s customers’ needs, accurately answering questions, identifying problems, and presenting solutions
• Creating client value by consulting with clients to introduce program features and services to match client lodging program needs
• Researching client disputes and ensure timely resolution
• Redirecting customers to appropriate departments and teams when appropriate
• Reviewing outstanding balance accounts and contacting clients weekly as part of the team’s collection efforts
• Performing additional customer service duties as required

Qualifications & Skills
• Ability to multi-task by handling high call volume and email traffic
• A team player with the confidence and passion to help our customers
• Strong problem-solving and decision-making skills
• Excellent active listening skills and ability to develop rapport on the phone
• Excellent verbal and written communication skills
• Strong organizational and attention to detail
• Knowledge of basic accounting concepts
• Proficient in Microsoft Excel and basic computer functions

Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes