Customer Service Associates play a key role in delivering exceptional service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. This role involves processing transactions accurately and efficiently using our computerized systems. In addition, the successful candidate will be cross-trained to perform cashier duties, providing flexibility and support across the front-end operations.
This position is part-time with the potential for up to full-time hours based on business needs.
Process customer transactions, sales, and refunds through cash registers
Operate scanners and credit card/debit card terminals
Provide excellent customer service
Collect payments and bag purchases for customers
Keep the checkout area clean and orderly
Maintain front end department merchandise
Answering front desk phone and directing calls
Assist other departments and functions as required
Able to learn and operate the applicable computer system (D365) used to process orders
Strong mathematical skills and basic computer system knowledge
Ability to work independently in a fast-paced environment
Customer satisfaction-oriented
Strong communication and time management skills
Problem solving and decision making
Experience as a Retail Cashier is an asset
Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.
Ability to work a variable shift schedule including mornings, evenings and weekends as per business needs.
Bilingual - French/English
J.D. Irving, Limited (JDI) is a diverse family owned company with operations in Canada and the United States. Since 1882 our focus has been on providing quality products and superior service to customers around the world. Our head offices are in Saint John and Moncton, New Brunswick, Canada. J.D. Irving, Limited is made up of a diverse group of companies in various business segments:
Forestry & Forest Products
Transportation
Shipbuilding & Industrial Marine
Retail & Distribution
Industrial Equipment, Construction Services & Building Materials
Specialty Printing
Consumer Packaged Goods
Food Processing
At J.D. Irving, Limited our core values form the foundation of our company’s story and how we operate on a daily basis. J.D. Irving, Limited is committed to growing leaders and providing them with challenging and rewarding career opportunities. With a focus on creating an aligned and engaged workforce across various industries, JDI offers both internal and external competency based development tailored to individual needs. Our external partners are recognized as world-class, assisting us in creating one of the best leadership pipelines in the country. We partner with some of the top educational and training development schools in Canada who are considered to be "leaders in developing leaders".
