Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Heathcare. Marken offers a state of the art GMP compliant depot network and logistics hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Job Title: Customer Services Associate

Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule: Monday to Friday - 40 hours per week, weekend coverage as required, flexibility in working hours required for this role.

Job Purpose:

To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.

Main Duties and Responsibilities:

* Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable.

* Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames.

* Working with customers, internal and external, on a daily basis with the aim of developing and excellent working relationship.

* Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.

* Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customers requirements are met.

* Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times.

* Entering clinical trial sites into the Marken internal database.

* Answering and dealing with general telephone and email requests from external customers and internal departments and colleagues.

* Preparing, verifying and distributing country specific project documentation.

* Attending customer meetings and teleconferences, when required.

Requirements:

* Skilled in the use of Microsoft Suite, Excel, Word, Outlook, Teams, PowerPoint

* A good working knowledge of computers and IT packages

* Thorough understanding of Aviation/Airline networks

* Excellent communication skills with the ability to influence others

* Excellent problem solving and prioritization skills essential

* Flexibility in working hours required. Weekend coverage as required.

* Team player mentality with the ability to work on own initiative

Employee Type:

Permanent

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