Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Associate in Brazil.

This role offers the opportunity to be the first point of contact for customers within a fast-paced, service-driven environment where responsiveness and empathy are key. You will play a central role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information across multiple communication channels. Working remotely within LATAM, you will engage with diverse customer needs while maintaining a high standard of professionalism and care. The position requires strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic support setting. You will also contribute to maintaining accurate records and ensuring smooth coordination between customers and internal teams. This is an excellent opportunity for someone passionate about service excellence and problem-solving in a customer-centric organization.

Accountabilities:

• Respond to customer inquiries promptly and professionally through phone, email, chat, and other digital communication channels.
• Resolve customer complaints and issues efficiently while maintaining a positive, empathetic, and solution-oriented approach.
• Provide accurate and clear information regarding products, services, policies, and procedures.
• Log and update customer interactions, requests, and transactions in CRM or ticketing systems.
• Process customer orders, applications, and service requests in line with company standards and procedures.
• Follow up with customers to ensure timely resolution and satisfaction with provided solutions.
• Escalate complex or unresolved issues to appropriate internal teams when necessary.
• Collaborate with team members to improve service quality, efficiency, and customer experience.
• Maintain up-to-date knowledge of company offerings, tools, and operational updates.
• Ensure compliance with internal quality standards and service level expectations.

Requirements:

• High school diploma required; associate or higher education preferred.
• Previous experience in customer service, customer support, or client-facing roles.
• Strong verbal and written communication skills in a professional setting.
• Excellent problem-solving, conflict resolution, and interpersonal skills.
• Proficiency with Microsoft Office, email platforms, and CRM or ticketing systems.
• Strong multitasking and time management abilities in a fast-paced environment.
• Customer-first mindset with empathy, patience, and professionalism.
• Ability to work independently in a remote setup with strong accountability.
• Flexibility to work varied schedules, including evenings, weekends, or holidays if required.
• Experience with tools such as Zendesk or Salesforce is a plus.
• Multilingual abilities and experience in retail, eCommerce, or service industries are advantageous.

Benefits:

• Competitive monthly compensation (USD 700 – 1,400)
• Fully remote work within LATAM
• Opportunity to work in a fast-paced, customer-centric environment
• Exposure to multiple industries and customer support operations
• Career growth opportunities within customer service and operations teams
• Collaborative, supportive, and team-oriented culture
• Flexibility depending on business needs and schedule requirements

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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