Cyted Health is a leading gastrointestinal health company delivering minimally invasive diagnostics to transform access to esophageal care. Our EndoSign test combines a simple, swallowable device with cutting-edge laboratory biomarkers and analytics to detect esophageal cancer and its precursor, Barrett’s esophagus.
Operating across the US and UK life-science hub, with hybrid, remote and onsite teams, Cyted is now entering a pivotal phase of growth. Backed by EQT Life Sciences and a $44M Series B investment, we are driving rapid commercial expansion in the US while continuing to scale across the UK. You’ll join a close-knit team of experts in our field who collaborate daily to translate breakthrough ideas into real-world solutions.
For us, every voice matters. Whether you’re in R&D, Commercialisation, Medical Affairs or Operations, you’ll have the chance to lead projects, influence strategy, and broaden your skill set across the company. We champion diverse backgrounds and perspectives, fostering an inclusive culture where everyone can thrive and innovate
If you’re inspired by purpose, motivated by challenge, and eager to make a meaningful impact on patient lives, we’d love to hear from you.
We usually recruit on a rolling basis with the following four stages:
Initial Conversation – A virtual meeting with Maddie from our People team to learn more about your background, as well as give you an insight into Cyted and what it’s like to work with us.
Line Manager Interview – A virtual interview with the hiring manager(s), focused on exploring the role in more detail through scenario-based and role-specific discussions.
Team Interview & Assessment – An on-site presentation or assessment, along with the opportunity to meet members of the wider team.
Final Interview – An online meeting with our CEO to discuss your goals and the company’s history and vision.
Following our successful Series B funding round and growing momentum with the NHS, we’re seeking a proactive and driven Customer Service Associate to play a pivotal role in supporting our operations as Cyted scales its diagnostic device and testing offering. Acting as a trusted partner to clinical teams, this role focuses on driving adoption, ensuring seamless integration into existing pathways, and delivering a high-quality user experience.
Working at the intersection of healthcare, technology, and service delivery, you will collaborate closely with NHS stakeholders to optimise performance, resolve challenges, and maximise the clinical and operational impact of Cyted’s test. The role also contributes to continuous improvement by capturing real-world insights and feeding these back into product, marketing and operations teams.
As Cyted continues to expand, you will be critical in building strong, long-term partnerships and supporting the delivery of scalable, high-impact diagnostic services that improve patient outcomes.
Working Pattern and Location
The role is a full-time position with a standard 37.5 hour working week. The role holder may be required to work flexibly.
The Customer Service Associate will be based at based 3 days a week at Cyted’s Head Office, Ground Floor Building 3 Old Swiss, 149 Cherry Hinton Road, Cambridge, United Kingdom, CB1 7BX and may need to visit other company sites when and if required.
What you will be doing
Customer service & Partnership Management
Act as a primary point of contact for NHS stakeholders, building trusted, long-term relationships across clinical and operational teams
Support the serviceful onboarding and integration of Cyted’s diagnostic solutions into NHS pathways
Deliver ongoing support to ensure confident and effective use of Cyted’s services
Proactively manage customer needs, addressing challenges and ensuring a high-quality user experience
Operational Delivery & Performance Optimisation
Monitor customer experiences of Cyted’s tests across partner sites, identifying opportunities to improve outcomes
Troubleshoot issues efficiently, working cross-functionally to resolve technical or operational challenges
Ensure smooth day-to-day delivery by maintaining accurate records of interactions, issues, and resolutions (e.g. via our CRM system, SalesForce)
Support scalable implementation as Cyted expands across new NHS sites
Insight, Improvement & Growth
Gather and analyse user feedback to identify trends, challenges, and opportunities for improvement
Collaborate with Product, Marketing, Operations, and Business Development teams to translate insights into actionable enhancements
Contribute to the optimisation of clinical pathways and service delivery models
Support the identification of opportunities to expand adoption and deepen partnerships within existing accounts
Who you are?
We’re looking for a proactive and customer-focused Customer Service Associate to support the continued rollout and adoption of our diagnostic services across the NHS. This is an ideal entry-level opportunity for someone with a strong interest to build experience in a customer-facing role. You’ll develop confidence working with a range of stakeholders, from clinical teams to internal partners, while supporting day-to-day service delivery and contributing to improvements in the user experience. Hands-on, organised, and eager to learn, you’ll thrive in a fast-paced, purpose-driven environment, helping to deliver high-quality service and meaningful impact for patients.
Therefore you will have:
A bachelor’s degree in a related field (e.g., Life Sciences, Business Administration or similar)
Experience working in a customer support or customer facing position
Curiosity and a genuine interest in learning about Cyted’s technology, clinical users and the wider healthcare landscape
Excellent communication and interpersonal skills for collaborating and supporting both internal and external stakeholders
A proactive, hands-on mindset - someone who takes ownership, brings ideas forward and follows through
Skill using Microsoft suite and learning new platforms
A natural problem-solving skills and curiosity with a proactive and solution-oriented approach
Reliable organisational and time-management skills to consistently support and deliver on multiple customer needs
How we work
At Cyted, how we work is just as important as the impact we create. Following our recent Series B fundraise and with increasing international momentum, we’re entering a defining stage of growth - and our values guide how we scale. As a Customer Service Associate, you’ll bring these values to life from day one, helping ensure a seamless and supportive experience for the clinicians and partners we work with. We care deeply about the patients we serve and the clinicians we support. In this role, care means approaching every interaction with empathy, attention, and a commitment to resolving issues effectively. You’ll understand the importance of your role in the wider patient journey, ensuring that queries are handled promptly, accurately, and with a clear focus on supporting timely and high-quality care. Whether you’re responding to enquiries, troubleshooting issues, or guiding users through processes, your work will contribute directly to better experiences and outcomes. We expect you to own your responsibilities with confidence and accountability. You’ll take responsibility for managing customer queries end-to-end, ensuring nothing falls through the cracks. You’ll proactively identify patterns in feedback, flag recurring issues, and work closely with internal teams to improve processes. Your ability to stay organised, responsive, and solution-focused will be key to delivering a consistently high standard of support. We aim high We’re scaling quickly, expanding our services, and operating in a fast-paced healthcare environment. You’ll be trusted to maintain high standards even as demand grows - delivering excellent service, improving response times, and helping define what great customer support looks like at Cyted. Your attention to detail and commitment to quality will help raise the bar as we grow. You’ll be expected to dive deep into our processes, systems, and customer needs. You’ll build a strong understanding of our services and workflows, enabling you to resolve queries efficiently and provide clear, helpful guidance. You’ll collaborate closely with teams across operations, product, and science to ensure that customer feedback is heard and acted upon, and that our service continues to improve. We encourage everyone to challenge and commit You’ll play an active role in shaping how we support our customers - sharing ideas, identifying opportunities for improvement, and helping refine our processes. At the same time, once a direction is set, you’ll execute with focus and consistency, ensuring a reliable and high-quality experience for every customer. And most of all, we deliver This is a role where your work has immediate, real-world impact. Every interaction you handle, every issue you resolve, and every improvement you contribute to will help ensure our services run smoothly and support better outcomes for patients.
This is how we work at Cyted - and if this sounds like the environment where you’ll do your best work, we’d love to speak with you.
Benefits
25 days’ holiday + public holidays with the ability to purchase up to 5 additional days
Matched pension contributions up to 7%
Company paid private health insurance with access to wellbeing and fitness discounts, including dental, optical and audiological cover
Paid 4 week sabbatical after 4 years of service
Company paid income protection of 75% base salary following a 13 week deferred period
Regular team socials, Winter & Summer parties, and an annual Team Day
Company paid life insurance of 4x basic salary
Electric Vehicle Scheme through salary sacrifice
About Cyted Health
We are redefining digestive health by pioneering non-endoscopic diagnostics, enabling early detection of diseases and access to care for everyone, everywhere.
