Unison Group

Customer Service Associate

Unison Group  •  Singapore, SG (Onsite)  •  2 days ago
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Job Description


MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED :
Order & Fulfilment Management
• Serve as the primary customer interface for order processing, changes, and delivery coordination
• Ensure timely and accurate processing of customer orders to meet delivery commitments
• Coordinate with third-party logistics providers to manage shipments and deliveries
• Update delivery commitments on customer portals for new orders, reschedules, and forecast confirmations
• Handle sample requests and customer returns, including RMA and credit/debit documentation
• Maximize monthly billings by aligning deliveries with customer request dates
Forecasting & Inventory Planning
• Lead forecast planning in collaboration with Sales to understand demand trends and backlog status
• Translate forecasts into actionable shipment and production plans
• Manage customer stocking programs (VMI/SMI, Demand Pull) to balance inventory availability and optimization
• Monitor supply vs. demand and escalate gaps in inventory or production capacity
• Identify and escalate discrepancies between OEM, CM, and distributor forecasts
• Proactively chase missing purchase orders and validate forecasts against actual orders
Cross-Functional Collaboration
• Work closely with Sales to support revenue maximization through timely fulfilment and issue resolution
• Attend sales reviews to provide data, shipping updates, and insights on capacity and constraints
• Participate in the implementation of customer-related program initiatives and process improvements
• Drive backlog management by prioritizing urgent orders and coordinating with factory teams
Process Optimization & Support
• Identify opportunities to streamline workflows and reduce manual tasks
• Support ad-hoc projects and assignments as directed by the Manager
INTER BU / SBG LIAISONS
(Responsibility for transversal activities or cross departmental line : projects, programs, etc.)
1. Liaise with Manufacturing Units and Material Planners on order acknowledgements and schedule changes.
2. Co-ordinate delivery with Logistics.
3. Liaise with Finance Dept for any account receivable discrepancies.
4. Liaise with IS for customer requirements such as barcoding and EDI.
EDUCATION
(Qualifications obtained in the course of formal education and/or training)
Diploma or Degree Holders.
EXPERIENCE & KNOWLEDGE REQUIRED:
5 years of experience working in a customer service and planning function,  preferably in the electronics industry.  Knowledge of inventory management will be an added advantage.
Familiar with MRP/ERP planning system preferably with QAD application. Knowledge of Microsoft Excel and Words application.
Working hours:
Mon to Fri, 8:30am to 5:30pm
Unison Group

About Unison Group

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.

Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.

We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.

Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2012
Website
com.sg
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