Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!
Looking for a role where you can combine leadership with hands-on customer service in a dynamic healthcare environment? This exciting opportunity is for you to join our team at St Vincent’s Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader.
This is a permanent full-time position (38 hours per week) within the Customer Services team, supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital.
In this role, you will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers. You will act as the first point of escalation for operational or staff-related matters and ensure patients, colleagues, and visitors receive exceptional service both in person and over the phone.
Approximately 60% of your time will be spent performing Customer Service Officer duties, including admissions processes and responding to enquiries, while the remaining time will focus on team coordination, operational support, and leadership responsibilities
You will be supported by an experienced and collaborative team committed to delivering outstanding service and patient-centred care.
You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional development in a respectful, collaborative and learning environment.
Join the St Vincent’s Health Australia Group, a values-based organisation operating across VIC, NSW and QLD
Salary packaging available (increase your take-home pay)
Access to discounted gym membership through Fitness Passport
Option to join our Give4Good workplace giving program
Work-life balance, including the option to purchase additional leave
Staff discounts on hospital admissions to any SVHA Private Hospital
To be successful in this role, you will bring strong customer service experience combined with leadership capability and excellent organisational skills.
Your skills and experience will include:
Previous hospital clerical or healthcare administration experience
Demonstrated customer service experience in a fast-paced environment
Team leadership or supervisory experience
Experience with staff rostering and workflow coordination
Understanding of health fund processes and billing enquiries
Knowledge of medical terminology (or relevant certification)
Strong verbal, written and interpersonal communication skills
Excellent time management and organisational skills
Ability to work collaboratively within a multidisciplinary team
Proficiency in Microsoft Office applications
Experience with patient management systems (IBA experience desirable)
Commitment to confidentiality, quality and patient-centred care
Our experienced team of clinical professionals, caregivers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery.
We are a not-for-profit Catholic private hospital operating across four sites in Fitzroy, East Melbourne, Kew and Werribee Our services are guided by the values of Compassion, Justice, Integrity and Excellence
If this opportunity aligns with your skills and experience, please click the Apply button and submit your application, including:
Cover Letter
Current Resume
St Vincent’s Health Australia is committed to equal employment opportunity, ethical employment practices, and cultural diversity. We also promote a smoke-free working environment.
St Vincent’s Health Australia is committed to reconciliation and strongly encourages Aboriginal and Torres Strait Islander peoples to apply for all advertised positions. For further information, please visit the SVHA Reconciliation page or contact indigenouscareers@svha.org.au.
Appointment to this role is subject to the completion of the following checks:
National Criminal History Check
Working with Children Check
St Vincent’s Health Australia has a duty of care under work health and safety legislation to minimise the risk of transmission of vaccine-preventable diseases (VPD) in healthcare settings. As such, successful applicants will be required to comply with the SVHA Staff Health Screening Immunisation Policy, which may include mandatory vaccinations (such as influenza).
SVHA generally requires staff to be fully vaccinated against COVID-19 Please contact us if you would like further information.
For a confidential discussion about this opportunity, please contact Nicholas at nicholas.wishart@svha.org.au
15 June 2026 11:59pm
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https /www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
