Part time
Day Shift
Position Purpose:
The Customer Service Assistant (CSA) serves as a liaison between patients, families, and clinical staff in an atmosphere
sensitive to each person’s physical, emotional, social, and spiritual needs. The CSA functions in the spirit of teamwork, is accountable for teamwork and communication within the standards, policies, procedures, and guidelines of the organization.
What you will do:
Acts as liaison between family and clinical staff
Directs people toappropriate destinationin a tactful and professional manner
Provides support for patients before treatment and at discharge as directed by charge nurse
or leadership
Assistswith transporting patients into and out of Center/ Department as necessary
Effectivelyutilizescomputer systemsappropriate toarea
Practices proper identification procedures
Understands and responds appropriately to emergency broadcast within thehospital/department.
Minimum Qualifications
Experience in dealing with customerservice
Effective Communication Skills
Demonstrates effective inter-personal skills
Demonstrates priority setting, organizationalskillsand the ability to remain calm under
stressfulsituations
Position Highlights and Benefits:
Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition/professional development reimbursement starting on day one.
RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
Relocationassistance(geographic and position restrictions apply).
Employee Referral Rewards program.
Mount Carmel offersDailyPay- ifyou’rehired as an eligible colleague,you’llbe able to see how muchyou’vemade every day and transfer your money any time before payday. You deserve togetpaid every day!
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.
Ministry/Facility Information:
Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over1.3 million patientseach year at our fivehospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreachsitesand homes across the region. Mount Carmel College of Nursing offers one of Ohio's largestundergraduate, graduate, anddoctor of nursingprograms. Ifyou’reseeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!
Legal Info (auto-populatedin posting):
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
