About the Role
We are looking for a motivated Customer Service Assistant to join our team at RHB Insurance Berhad. In this role, you'll deliver excellent customer service by handling customer enquiries and policy-related matters accurately and efficiently across multiple service channels. You will also support day-to-day administrative operations while ensuring a seamless customer experience and compliance with service standards.
What You Will Be Doing
Handle customer enquiries and policy-related matters accurately and promptly through various service channels, including inbound calls, walk-in customers, and non-voice platforms.
Perform administrative tasks related to customer enquiries and policy servicing, including issuing cover notes, processing policy renewals, updating payment records, issuing official receipts, processing NCD withdrawals, submitting policy cancellations, and other related activities with a high level of accuracy.
Liaise effectively with Service Centre team members and other internal departments to resolve customer enquiries and service requests in a timely manner.
Complete all administrative activities promptly and accurately while complying with internal procedures, service standards, and regulatory requirements.
Assist in the handling and resolution of customer complaints, ensuring issues are managed professionally and efficiently.
Develop and maintain strong knowledge of products, services, operating procedures, guidelines, and customer service practices to provide accurate information and support.
Perform other job-related duties and participate in projects as assigned by the superior.
What We're Looking For
A degree or professional qualification from an institution recognized by the Government of Malaysia.
Candidates with knowledge or experience in customer service, insurance, banking, financial services, or other related industries are encouraged to apply.
Good interpersonal and communication skills.
Strong customer service mindset with a passion for delivering positive customer experiences.
Fresh graduates are encouraged to apply.
Willing to learn, adaptable, and able to work effectively in a fast-paced environment.
What We Offer
At RHB Banking Group, we foster a collaborative and inclusive work environment where you can grow and perform at your best. You can expect competitive rewards, development opportunities, and a supportive culture that values your contribution.
Only shortlisted candidates will be notified.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
