Job Description

Fancy a new customer service job, working for an award winning price comparison website?

Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels?

Do you enjoy problem solving and helping people when they need it most?

If the answer is yes, then this could be just the exciting new opportunity you've been looking for!

What you'll be doing

Reporting to the Senior Customer Service Manager, you'll be the primary point of contact between the business and our customers. You'll support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.

Experience that will put you ahead of the curve

• Great customer service operator with experience supporting customers within a contact centre environment or face to face
• Experience communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media
• General IT skills such as Word, Excel, Google Suite
• Excellent attention to detail

What's in it for you

The expected range for this role is £25,000

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

This is a fixed term contract role for 6 months.

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P8

Who are we…

We're Go.Compare, part of Future PLC. You've probably heard of us - we're a price comparison site passionate about finding our customers savvy insurance deals. We're a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values.

We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams' hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we've built up a huge network of trusted partners. We're also authorised and regulated by the Financial Conduct Authority.

A team of bright-eyed insurance experts launched Go.Compare back in November 2006 and we're still going strong. Based at our office in Cardiff, we've worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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