Job Description

blackcrows is an independent ski brand born in Chamonix and embraced by mountain communities around the world. We design skis, outerwear and accessories with a relentless focus on performance, identity and style—objects shaped by a desire to merge beauty and efficiency.

blackcrows is looking for a Customer Service Assistant / Customer Service Logistics Intern to join its Customer Service team based in Los Angeles.
You will be responsible for ensuring the smooth execution of the order-to-cash process as well as customer satisfaction for blackcrows across North America (NA).

This role reports directly to the Finance Director NA and functionally to the Customer Service Manager. You will also work closely with ecommerce, supply chain, and sales teams.

You will be at the heart of our supply chain, and your role will therefore be to ensure customer satisfaction and the proper execution of the Order-to-Cash cycle.

Role and Responsibilities

Position Objectives

• Logistic Contact for the Ecommerce and Fedex (logistic preparation, check deliveries, contact Customer and Fedex in case of delivery dispute), proceed with the regularization in SAP if needed

• Elaborate the documents for Canadian Shipments (commercial invoices)

• Support the team in managing retail logistics flows and e-commerce

• Ensure customer satisfaction

• Act as a key link between customers, warehouses, carriers, and internal teams

Responsibilities

• Retail order tracking & E-commerce: manage weekly store shipments, monitor deliveries, control lead times, and resolve issues

• Logistics customer support: respond to inquiries related to deliveries, returns, exchanges, and transport disputes

• Coordination with warehouses and carriers: monitor flows, optimize processes, and report incidents

• Update internal tools: ERP (orders, returns and credit notes, master data, etc.)

This list is not exhaustive and may be added to and/or revised during your assignment, depending on our discussions and your interests.

Profile

Education and Experience

Ideally holding a Junior / Senior pursuing a Bachelor Degree in supply chain/logistics, you have a strong interest in operations and customer service.

You are detail-oriented, organized, autonomous, and adaptable. You have a curious and creative mindset.

Required Skills

• Strong communication skills and ability to collaborate across teams

• Initial experience with ERP systems is a plus, Excel skills is a plus

• Curiosity and observational skills to identify potential issues, with the ability to raise alerts and suggest solutions

• Interest in continuous improvement and willingness to help optimize existing processes

Contract Type

• Part Time (ideally mornings but open to discussion)

• 6 month - internship

• Starting in July

• Based in Los Angeles

blackcrowsis committed to providing a working environment that promotes diversity, inclusion and equal employment opportunity regardless of race, colour, gender, age, creed, religion, national or ethnic origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and expression, or any other legally protected status.

We also believe that fairness and diversity foster creativity and effectiveness, which in turn enhance Black Crows' performance in a sustainable way. We are committed to reflecting the society in which we live and the diversity of our customers.

We are committed to preventing all forms of discrimination and we need our employees to join us in this responsibility.