Job Description

Join Hawkes Bay Museum as a Customer Service Assistant on a casual basis and be at the heart of every visitor’s experience. This role combines front-of-house service, retail, tours, events, and volunteer support, ensuring our museum runs smoothly and every visitor leaves inspired. You’ll engage with the community, share our stories, and contribute to a welcoming, fun, and inclusive environment while supporting Hawkes Bay Museum's wider programmes and initiatives.

Te Āheinga-The Opportunity

• Deliver welcoming, efficient, and knowledgeable front-of-house service for all visitors, tours, and events.

• Support retail, admissions, volunteer coordination, and public programmes, ensuring high standards and smooth operations.

• Engage with visitors, schools, and community groups, sharing information about Hawkes Bay Museum , exhibitions, and Hawke’s Bay attractions.

• Contribute to a positive, collaborative team environment and continuous improvement of systems, processes, and experiences.

• Play a key role in supporting Hawkes Bay Museum's Friends programme, volunteer activities, and community engagement initiatives.

He kōrero mōhou-About You

• Experienced in delivering consistently high-quality customer service in a public-facing role.

• Strong communicator with effective interpersonal skills and a calm, solutions-focused approach.

• Highly organised, with excellent time management and the ability to work autonomously while staying connected to the team.

• Flexible, collaborative, and committed to contributing to a fun, positive, and inclusive working environment.

• Confident with Microsoft Office, digital systems, cash handling, and adapting processes to improve efficiency.

This is a casual position; employment will be on an as-needed basis without any guaranteed hours.

The hourly rate for this role is $25.87-$28.75, with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

– Customer Service Assistant