Job Description

About Lorygen Group

Lorygen Group supports business growth through customer engagement, professional outreach, and relationship-building initiatives. We encourage collaboration, clear communication, and continuous professional development.

About the Role

We are seeking a friendly and dependable Customer Service Assistant to help customers enjoy a smooth and positive experience. This role is a great fit for someone who likes helping others, communicating clearly, and finding practical solutions to customer needs.

Responsibilities

• Welcome customers and provide attentive, courteous assistance.
• Answer questions about products, services, and available options.
• Help customers identify solutions that meet their needs.
• Address concerns with patience and professionalism.
• Provide accurate information and guide customers through their inquiries.
• Support daily customer service activities and team objectives.
• Contribute to a welcoming and customer-focused environment.

Qualifications

• Strong communication and active listening skills.
• Friendly, patient, and helpful attitude.
• Good judgment and problem-solving abilities.
• Dependable and organized, with attention to detail.
• Comfortable working with different types of customers.
• Previous customer service experience is preferred but not required.