Job Description

We are working closely alongside a Local Authority in West Lancashire to assist with the appointment of a Customer Service Assistant, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.63 - £17.73 per hour

Summary:

The Customer Service Assistant role involves responding to customer queries through telephone, face-to-face interactions and electronic channels, ensuring enquiries are directed appropriately and issues are resolved efficiently. The post will be based at the Contact Centre in Ormskirk and Customer Service Points in Skelmersdale and Ormskirk.

Responsibilities:

• Act as the first point of contact for customer enquiries, providing professional and efficient support across telephone, face-to-face and electronic channels.
• Identify customer needs, establish the relevant service required and ensure queries and issues are resolved promptly.
• Provide customer service through the Contact Centre in Ormskirk and Customer Service Points in Skelmersdale and Ormskirk.
• Liaise with management and colleagues across Council departments to ensure service-related queries are handled effectively.
• Support visitors, customers and colleagues with professionalism, patience and a willingness to learn new processes and systems.
• Interpret customer queries and problems, acting as an advocate to secure appropriate and timely solutions.

Essentials:

• Previous customer service experience would be beneficial.
• Excellent verbal and written communication skills.
• Ability to handle customer enquiries professionally across telephone, face-to-face and electronic channels.
• Strong problem-solving skills and the ability to identify customer needs and provide appropriate solutions.
• Ability to liaise effectively with colleagues, management and external organisations.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Standard DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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