Job Description

Elior Hospitals – Food That Helps People Heal

In hospitals, food is part of recovery.

Every dish matters — whether it’s helping someone regain strength, supporting clinical teams, or bringing comfort on a difficult day.

We take pride in getting the details right. Fresh ingredients. Careful preparation. Consistent quality.

This is food with purpose. And people who care about doing it properly.

At Elior, the safety, dignity and wellbeing of the people we support is our priority. As part of our recruitment process, this role is subject to satisfactory references and an Enhanced DBS check (where applicable).

Working Pattern: As And When Required | Between 7am and 4pm | Monday to Friday

Salary: £12.71 Per Hour

Job ID: 7838

What you’ll be serving up…

As a Casual Customer Service Assistant, you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.

• Greet and assist customers with queries, purchases, or service requests
• Provide accurate information on products, services, and policies
• Handle customer enquiries via phone, email, and in person
• Resolve complaints or escalate issues where appropriate
• Maintain a tidy, welcoming environment or service area
• Process transactions, orders, and returns accurately
• Keep up to date with company offerings and promotions
• Support wider team with general administrative and operational tasks

The ingredients you'll bring...

• A warm, approachable, and customer-focused attitude
• Excellent communication and interpersonal skills
• Experience in a customer service or front-of-house role
• Strong problem-solving and organisational abilities
• Confidence in using IT systems, tills, or booking platforms
• Ability to remain calm under pressure and manage multiple queries
• A proactive mindset and willingness to support the team

What's on the menu for you…

At Elior, we believe people do their best work when they feel supported, valued and able to thrive.

Here’s a taste of what you can expect when you join us:

• Free meals on shift
• Flexible working opportunities
• Training, development and career progression opportunities
• Salary Advance, giving you access to a portion of your pay before payday

Fancy being part of the recipe?

At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.

We're proud that 87% of our colleagues are proud to work here — and we think that's because people are given the support, trust and opportunities they need to thrive.

Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.

We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.

Ready to join us? Hit ‘Apply Now’ and let’s chat!