Job Description

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy helping people, building relationships, and developing valuable communication and customer service skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information.
• Recommend products or solutions based on customer needs.
• Support customer satisfaction and retention initiatives.
• Assist with customer follow-ups and routine service activities.
• Build positive relationships with customers and prospective clients.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and professional.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching