Job Description

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Vilnius Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Assistant (f/m/d)

What to expect:

The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives

• Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
• Processes customer orders, quotes and other information by entering into company systems.
• Researches and expedites customer requests.
• Supports the local Customer Service team, and provides support for other teams when needed.

What we are looking for:

• Initial experience in customer service or support is advantageous.
• Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
• Very good Lithuanian and English skills, written and verbal; additional European languages would be a plus.
• Profound MS Office skills, experience with an ERP system would be helpful.
• Ability to work under deadlines and interact with people at all levels.

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• A modern, central office space
• Permanent employment contract
• 25 days of annual leave increasing with seniority
• Special Leave allowance for doctor appointments
• Health insurance
• A wide range of training and development opportunities through our Mouser University
• Employee referral bonus program
• Complimentary fruit and beverages at the workplace
• Regular staff events

Our office is located at the following address:

Mouser Electronics

Konstitucijos pr.15-88,

LT-09319 Vilnius

Lithuania

The salary range for this position is € 21,000.00 to € 27,783.00 annually.