Job Description

Customer Service Assistant

Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to create and distribute the world’s content. We care about each other, support each other, and provide every opportunity for training, growth, and developments. We work hard, we have fun, and we are proud of what we do.

Sheridan. Be part of something greater. Your career awaits…join us!

• Enter orders with complete job specifications into the core business system.
• Process and prepare shipping and mailing instructions.
• Process and route all proofs and materials supplied by customers.
• Assist with processing change orders.
• Gather information for Account Manager or Senior Account Manager.
• Assist in creating and maintaining customer standing instructions and profiles.
• Assist with entering specifications for Estimating.
• Assist with incoming phone calls and e-mails.
• An effort must be made to answer or resolve the customers' questions or concerns rather than simply taking a message for the Account Manager.
• Assist in processing customer complaints.
• Maintain an accurate and timely filing system of sample books/issues and master job files.
• Take initiative to assist other teams when needed or low on work.
• Provide desk coverage for the Account Manager and manage their duties when they are out of office.
• Other duties as assigned, including but not limited to, miscellaneous errands, and special projects at request of Account Managers or Senior Account Managers. 

BASIC QUALIFICATIONS:

• Minimum high school diploma or GED along with some customer service experience. Excellent verbal and written communication skills.  
• Excellent organizational skills and attention to detail. 
• Strong analytical and problem-solving skills. 
• Ability to act with integrity, professionalism, and confidentiality. 
• Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
• Proficient with Microsoft Office Suite or related software. 

DESIRED SKILLS AND ABILITIES:

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and /or training; or equivalent combination of education and experience is preferred.
• Familiarity with Technique Operating System.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift 15 pounds at times.  
• Must be able to access and navigate each department at the organization’s facilities. 

WHY WORK FOR SHERIDAN?

• Job training
• Career advancement
• College tuition up to $5,250 per year
• Paid vacation & holidays
• Competitive compensation
• Medical (PPO and HSA Plans), Dental, Vision
• Teledoc – convenient and no cost
• Company paid basic life and AD&D insurance
• Voluntary life
• 401(k) with company match
• Company paid short term disability
• FSA Health and Dependent Care savings accounts
• HSA Health saving account
• EAP program

 Sheridan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at (616) 818-4396.

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