Job Description

About Rightangled

Rightangled is a rapidly growing online pharmacy committed to innovation in healthcare and excellent customer service. We provide prescription medications, over-the-counter products, and personalised healthcare services to our customers across the UK.

We are seeking a proactive and customer-focused Customer Service Assistant to join our team. This role involves supporting customers with product inquiries, order processing, and resolving any issues to ensure a positive experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or live chat.
• Assist customers with placing, modifying, or cancelling orders.
• Provide accurate information about products, prescriptions, and delivery timelines.
• Address and resolve customer concerns and complaints efficiently.
• Collaborate with different teams to ensure effective order fulfillment and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Comply with company policies and regulatory requirements.

Requirements

• Previous experience in customer service, ideally within healthcare, pharmaceutical, or MedTech sectors.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work efficiently under pressure.
• Good organisational skills and ability to maintain accurate records.
• Commitment to customer privacy and confidentiality.
• Flexibility to work varying shifts, including weekends if required.

Benefits

Why Work With Us?

At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.

What We Offer

• Annual discretionary performance bonus
• Access to cutting-edge technology and tools to support your work
• Employee discounts on our healthcare products
• Opportunities for personal and professional development within a forward-thinking company