Position: Customer Service Assistant
Employment Type: Full-time
Do you thrive on getting the details right?
Are you passionate about making a difference to our customers?
We’re looking for a dedicated and detail-oriented Customer Service Assistant to join our team in Customer Services.
This role is essential in delivering high-quality, customer-focused administrative and telephony support to our mortgage and savings members, in line with our values and customer promise.
As a Customer Service Assistant, you’ll play a key part in ensuring that every interaction, whether it’s a phone call, or internal request is handled with care, accuracy, and professionalism. This role primarily involves handling telephone and online customer enquiries. You’ll also be responsible for managing a variety of administrative tasks, including responding to member correspondence, processing documentation, and maintaining accurate records. Your work will directly contribute to delivering fair outcomes and a consistently excellent experience for our members.
You’ll be accountable for progressing tasks efficiently, following internal processes and regulatory requirements, and ensuring that all service standards and KPIs are met. Your attention to detail and commitment to doing the right thing will shine through.
We’re looking for someone who is organised, proactive, and passionate about delivering service that reflects our values Previous experience in a customer service or administrative role would be beneficial, but not essential.
How to Apply
If you’re passionate about delivering meaningful service and want to be part of a supportive team that values integrity, collaboration, and doing the right thing - this could be the perfect opportunity for you. Please submit a copy of your CV and covering letter by 10 June 2026.
We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, age, gender, sexual orientation, disability, or any other status protected by applicable law. We believe that a diverse and inclusive workforce leads to greater innovation and success, and we are dedicated to fostering an environment where everyone feels valued, respected, and included.
Hinckley & Rugby Building Society was formed in 1983 by the merger of Hinckley Permanent Building Society, which was founded in 1865 and Rugby Provident Building Society which was established in 1861.
A top 20 society, Hinckley & Rugby has total assets of more than £740 million and over 50,000 savers. In addition, it has over 7,000 borrowers who are also benefiting from the Society’s success. The Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service.
With 7 branches and 2 agencies, Hinckley & Rugby is not only represented in some of the towns and cities of the East and West Midlands, but it is also strongly committed to having outlets in smaller village communities, where it is often the only financial services provider for miles around.
The Society is proud of its pioneering volunteer scheme ‘Community First’ which gives staff up to three days’ paid leave each year to get involved in volunteering projects of their choice.
As well as opportunities to become involved with many national and local charities, the Society is committed to working with Leicestershire Cares, which fosters links between businesses and local people and organisations in need of help.
