Department: Retail
Employment Type: Part Time
Location: Leyburn
Compensation: £10.85 - £12.71 / hour
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
Contract: Permanent
Hours: Part-time
Hours of Work: 8 Hours per week, working Saturdays
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance
• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨👩👧👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
We are the UK’s leading agricultural supply and rural retailing business. Since 1960, it’s been in our nature to support the future of UK agriculture. From a group of local farmers, to a community of 9,000 farmer shareholders, we’ve never lost sight of our shared purpose to work for the greater good of UK agriculture.
We’re 1,700 experts in our field - retailers, engineers, buyers and advisors - all focused on looking after our customers and developing in our careers. We’re trusted to work in the best way to get the best results and we challenge ourselves to be better and take every opportunity to get better.
Our colleagues are the most important part of our business and that’s why we put people above process. So, while you’re working hard to support UK agriculture, we’re working hard to make sure you’re supported too, from endless learning and development opportunities through to a range of health, wellbeing and financial benefits.
We're proud to have created an environment unlike anywhere else. We're there for each other, like any good team; and we're here to progress, like every good business, and that’s why we want to employ the best people and provide an environment where you feel welcome and supported.
If it’s in your nature to support the future of UK agriculture, take a look at our website today.
